Contact us
How can we help you?
Do you need help with your order, do you have questions about our jewelry or would you like some advice? You'll quickly find the answers you're looking for here.
Write us an e-mail and we will quickly take care of your request. Whether you have questions about orders, engravings or special requests - we are here for you!
Send us an e-mail
Contact us directly via WhatsApp and get quick answers to your questions. Simple, convenient and personal - we'll help you as quickly as possible!
+49 15563 167800
Telephone
If you need to get things done quickly, our support team is also available by phone at the following times.
Mon-Fri: 9 a.m. - 5 p.m.
Your most frequently asked questions
FAQ's
We offer you 12 different fonts to choose from. As soon as you select which side of your piece of jewelry is to be engraved during the ordering process, you can easily specify the desired font.
A diamond engraving is colorless and is engraved into the material as a relief with a diamond. We use a special CNC program and a CNC engraving machine of the highest quality for this purpose.
If you are unsure, order the jewelry without engraving first. That way you can take your time to look at it and, if you don't like it, send it back to us. If you like it, you can then order it again - this time with engraving.
The size of the font is individually adapted to your piece of jewelry so that it is perfectly matched to it. Longer texts can be divided into two or more lines to ensure a harmonious result.
If you are unsure, you are welcome to contact us. Together we will discuss the best way to engrave your text.
Your personal engraving is displayed as a preview directly in the engraving text field. Simply change the font and the preview in the field will adjust automatically. So you can see what your piece of jewelry will look like later.
Unfortunately, engraved pieces of jewelry cannot be returned as they were individually made for you.
We usually set your engraving within 12-24 hours on working days and send your order immediately afterwards.
Yes, express delivery is also possible with engraving. Please make sure that we receive your order before 12 noon on working days. Your order will then be engraved and dispatched on the same day.
Yes, we also deliver to Switzerland! Your order will be delivered duty paid, so there are no additional customs formalities for you.
The delivery time varies depending on the destination country. You can find a detailed overview of shipping times in our shipping information.
As soon as your order has been prepared for shipment, you will receive a shipping confirmation with a tracking number. This allows you to check the status of your parcel at any time. If there are any delays or you have any questions, please contact us!
Unfortunately, engraved pieces of jewelry cannot be returned as they were individually made for you.
Of course you can. Please return your piece of jewelry to us as received within 30 days using a shipping service of your choice. Please make sure that your shipment is sufficiently insured!
Yes, unfortunately we do not offer free returns. Please choose sufficient insurance for your shipment so that the shipping service provider will pay for the damage in the event of loss.
If the chain does not fit perfectly, you can simply return the chain within 30 days and secure the desired chain length in a new order.
Yes, we offer various payment options at checkout, which also allow payment in installments. You can find a detailed list of payment options in our information on payment methods.
No, our jewelry is nickel-free and therefore also suitable for allergy sufferers.
Our product images in the store are realistic and show each piece of jewelry truthfully. You will also find precise measurements of the size and weight of the pendant in the product description so that you can get a realistic idea of the size.
If your favorite item is currently out of stock, you can simply sign up for a notification on the product page. As soon as the item is available again, you will automatically receive an e-mail.
We attach great importance to quality and therefore use particularly thick gold plating or rhodium plating so that you can enjoy your piece of jewelry for a long time. Our jewelry is waterproof and is suitable for everyday contact with water, such as swimming in the lake or showering. However, we advise caution with chlorine in the pool or salt water in the sea, as these environments can affect the gold plating or rhodium plating of your jewelry in the long term.
Depending on how the jewelry is stored or handled, it may tarnish over time. We recommend getting a small jewelry cleaning set. This allows you to clean your necklace easily with a silver or gold bath and a polishing cloth.